Return Policy

At ASL World, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return policy. Please read the following guidelines carefully:

1. Eligibility:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Certain items, including but not limited to perishable goods, personalized items, and hygiene-sensitive products, are exempt from being returned for health and safety reasons.

2. Initiation of Return:

• You must initiate the return process within 2 days of receiving your order. To initiate a return, please email us at [insert email address] with your order number and reason for return.
• Our customer service team will guide you through the return process and provide you with a return authorization code (RAC), which must be included with your return shipment.

3. Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or damage that occurred during shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item without a tracking number.

4. Inspection and Approval:

• Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above.
• If your return is approved, we will process your refund within a reasonable timeframe to the original method of payment. Please note that shipping charges are non-refundable.

5. Refund Processing Time:

• Refunds may take several business days to be processed and reflected in your account, depending on your payment method and financial institution.
• If you haven’t received your refund within a reasonable period, please contact us for assistance.

6. Exchanges:

• We currently do not offer exchanges for online purchases. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund.

8. Contact Us:

• If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at [insert contact details]. We’re here to assist you and ensure your satisfaction.

Note: ASL World reserves the right to amend or update this return policy at any time without prior notice. Please review this policy periodically for any changes or modifications.

Thank you for shopping with ASL World! We appreciate your business and strive to make your shopping experience as enjoyable as possible.